Support

Contact

Email support@startaps.org from the address associated with your StarTaps account when possible. Include the general topic and a provider/order identifier only when needed. Do not include card data, credentials, MFA codes, or unrelated customer information.

What support can help with

• Account access and secure recovery.
• Order claim, business setup, branding, production, tracking, and NFC behavior.
• Subscription cancellation, payment-provider reconciliation, refund review, and disputes.
• Analytics questions, destination changes, privacy export/deletion requests, accessibility, and security reports.

Verification

StarTaps may verify control of the authenticated account, purchase email, business, or order before discussing private information or changing fulfillment. Support will never ask for a password, full payment-card number, API key, webhook secret, or MFA seed.

Availability

Support hours and response targets are not yet approved. Those commitments and a verified deliverable support mailbox remain launch gates and will be published before commercial checkout opens.