Shipping policy
The intended production and delivery boundary for each customized physical StarTaps.
Current service area
The launch candidate supports shipping only to Puerto Rico and the United States. The exact supported addresses, carriers, delivery services, taxes, duties, and exclusions must be verified before checkout opens.
Before shipment
StarTaps collects the required shipping information through the approved checkout and protected onboarding flow. Production starts only after signed payment, secure order claim, complete customer information, destination validation, and branding review. Every item must pass design, permanent-URL, programming, redirect, analytics, two-phone physical NFC, packaging, and shipping-confirmation gates.
Timing and tracking
No production or delivery estimate is approved yet. The final policy must state the processing range, shipping method, carrier handoff, tracking availability, address-change cutoff, delay handling, and lost/damaged shipment procedure. The dashboard will show verified production and shipment state when those controls are complete.
Address accuracy
Customers are responsible for reviewing the recipient and address before submitting setup. StarTaps must define how corrected addresses, returned packages, carrier errors, and reshipment costs are handled before this policy becomes effective.
A monitored support address will be published here before checkout opens. Do not send sensitive information to an unverified address.